replikr® digital humans are artificial intelligence-powered representations of people. They provide an authentic extension of your brand through meaningful conversations with customers. They’re carefully designed to help your customers 24/7, whether it be simple Frequently Asked Questions (FAQs) or complex guided processes, like applications and bookings. With digital humans you can scale service, reduce costs and improve your customer experience.
“Customers prefer to interact through conversation, not through text, not through email, not through IVR. Conversation is the way of the future” – McKinsey & Co (2020)
Conversational AI – Believe the Hype (McKinsey & Co. 2020)
With the help of advanced Natural Language Processing (NLP) technology they know when to search for an answer from a knowledge base, when to ask for clarity and when to direct customers to a person. They even understand customer emotions and can help build an emotional connection. Also, they can identify new topics your customers are asking about and learn from those conversations.
Your customers can easily access digital humans through any web-enabled device (PC, laptop, tablet or phone) or we can provide in-store as replikr 3D holograms™. Your digital human can also be optionally deployed as a Virtual Assistant (chatbot) on your website and as a phone based Voice Assistant, giving your customers a true omnichannel AI experience.
We can create realistic digital humans from a professional photoshoot or design an entirely new brand ambassador, all with our FaceClone™ technology. We can even accurately recreate your voice and translate it into over 100 languages in real-time using our VoiceClone™ solution.
We will work closely with you on a persona and conversational design to delight your customers. Your custom digital human will then be infused with a personality representing your brand and trained in your knowledge base and desired processes.
Your digital human is then easily and securely deployed in any cloud or on-premise environment with our proprietary AI digital human platform – CyberLife Engine™ – meaning AI is finally available wherever you need it.