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Clinic Booking and
Patient Engagement Solution

"Patients now expect a consumer-like experience when dealing with healthcare providers."

- McKinsey & Co.
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EASIER ACCESS TO 
BETTER CARE

SMART ENGAGE is an omnichannel booking and patient engagement solution, powered by conversational AI.

 

It provides natural, empathic conversations with intelligent virtual agents through SMS (text), chat, phone, social media, and intelligent avatars. Although the solution is omnichannel, the use of intelligent avatars has been shown to significantly improve patient engagement and booking completion rates, in the order of a 150% improvement over online forms.

THE ENTIRE PATIENT JOURNEY

Patient Enrolment
Provides a seamless and engaging way for you to collect information from new patients. The solution also provides patient logins, significantly reducing friction for repeat visits.

 

Preventive Care
Automatically send alerts when patients are due for an annual exam, mammogram, colonoscopy, or any other type of preventive care service. 

Conversational Booking
The Intelligent Virtual Agent guides patients to the right appointment at a time and location that meets their needs, all with real-time integration to your clinical systems.

 

Reminders and Booking Confirmation
Reminds patients of upcoming appointments, which is proven to reduce no-show rates. Patients can quickly confirm or reschedule appointments directly within the message.

 

Procedure Preparation Guidance
With pre-appointment engagement messages and preparation guides, you can ensure patients are fully prepped in advance of their appointments. 

 

Patient Screening

Assesses patients ahead of appointments.

Patients can be sent a request to complete a brief survey before their appointment, along with arrival and waiting room procedures.

 

Patient Surveys and Feedback

Seeks post-procedure feedback, e.g., Patient Reported Experience Measures (PREMS) or NPS to monitor sentiment and satisfaction and improve your entire patient experience.

 

Frequently Asked Questions

The Intelligent Virtual Agent answers patient questions about your services and procedures, locations, hours of operation, and pricing using advanced natural language processing.

 

Schedule Management

Clinicians and administrators can make schedule changes directly in the calendar console from any internet-connected device, including phones, laptops, and tablets.

 

Patient Analytics Dashboard

The web-based Patient Analytics Dashboard allows the secure review of booking metrics and patient journeys, providing actionable insights for the entire clinic experience.

Working from Home

FEATURES AND 
BENEFITS

  • Highly engaging patient experiences to maximise your booking completions and clinic revenue

  • Is massively scalable and reduces Cost-to-Serve through call deflection and reduced administration

  • Personifies your brand and patient experiences with a custom avatar of your choice

  • Consistently communicates accurate information 24/7, with fully customisable conversations

  • Accessible from any web-enabled device, i.e. mobile phone, tablet, laptop or desktop 

  • Easily integrates with your business and clinical systems (CRM, ERP, EHR, PMS & RIS) with APIs or Robotic Process Automation (RPA)

  • Extendable to employees for IT and HR support, e.g. password resets, leave requests, or answering policy and operating procedure questions

  • Communicates in over 40 languages

  • Cloud-hosted for easy and secure deployment on your website and social media.

50%

REDUCTION IN COST-TO-SERVE

 

20%

INCREASE

IN CUSTOMER SATISFACTION 

15%

INCREASE

IN CUSTOMER ACQUISITION

4x

IMPROVEMENT

IN EMPLOYEE PRODUCTIVITY

“Patient experiences with care, particularly communication with providers, correlate with adherence to medical advice and treatment plans.”

- AHRQ, 2021