Clinic Booking and
Patient Engagement Solution
"Patients now expect a consumer-like experience when dealing with healthcare providers."
- McKinsey & Co.
EASIER ACCESS TO
SMART ENGAGE is an omnichannel booking and patient engagement solution, powered by conversational AI.
It provides natural, empathic conversations with intelligent virtual agents through SMS (text), chat, phone, social media, and intelligent avatars. Although the solution is omnichannel, the use of intelligent avatars has been shown to significantly improve patient engagement and booking completion rates, in the order of a 150% improvement over online forms.
THE ENTIRE PATIENT JOURNEY
Provides a seamless and engaging way for you to collect information from new patients. The solution also provides patient logins, significantly reducing friction for repeat visits.
Automatically send alerts when patients are due for an annual exam, mammogram, colonoscopy, or any other type of preventive care service.
The Intelligent Virtual Agent guides patients to the right appointment at a time and location that meets their needs, all with real-time integration to your clinical systems.
Reminders and Booking Confirmation
Reminds patients of upcoming appointments, which is proven to reduce no-show rates. Patients can quickly confirm or reschedule appointments directly within the message.
Procedure Preparation Guidance
With pre-appointment engagement messages and preparation guides, you can ensure patients are fully prepped in advance of their appointments.
Assesses patients ahead of appointments.
Patients can be sent a request to complete a brief survey before their appointment, along with arrival and waiting room procedures.
Patient Surveys and Feedback
Seeks post-procedure feedback, e.g., Patient Reported Experience Measures (PREMS) or NPS to monitor sentiment and satisfaction and improve your entire patient experience.
Frequently Asked Questions
The Intelligent Virtual Agent answers patient questions about your services and procedures, locations, hours of operation, and pricing using advanced natural language processing.
Clinicians and administrators can make schedule changes directly in the calendar console from any internet-connected device, including phones, laptops, and tablets.
Patient Analytics Dashboard
The web-based Patient Analytics Dashboard allows the secure review of booking metrics and patient journeys, providing actionable insights for the entire clinic experience.
Highly engaging patient experiences to maximise your booking completions and clinic revenue
Is massively scalable and reduces Cost-to-Serve through call deflection and reduced administration
Personifies your brand and patient experiences with a custom avatar of your choice
Consistently communicates accurate information 24/7, with fully customisable conversations
Accessible from any web-enabled device, i.e. mobile phone, tablet, laptop or desktop
Easily integrates with your business and clinical systems (CRM, ERP, EHR, PMS & RIS) with APIs or Robotic Process Automation (RPA)
Extendable to employees for IT and HR support, e.g. password resets, leave requests, or answering policy and operating procedure questions
Communicates in over 40 languages
Cloud-hosted for easy and secure deployment on your website and social media.
REDUCTION IN COST-TO-SERVE
IN CUSTOMER SATISFACTION
IN CUSTOMER ACQUISITION
IN EMPLOYEE PRODUCTIVITY