USE CASES
"By paying more attention to the customer experience, companies can not only increase satisfaction but also boost sales and market share."
- McKinsey & Co.
APPLICATIONS
PHARMACEUTICAL & HEALTHCARE
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Lifestyle and wellbeing coaching and education
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Providing technical product information (pharma and device)
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Conducting surveys for Patient Reported Experience Measures (PREMs) and Patient-Reported Outcome Measures (PROMs)
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Resolving a complaint or helping report an adverse reaction
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Booking appointments or helping complete forms and applications
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Screening and triage or symptom checking and guidance*
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Providing a website tour and acting as a personal concierge
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Team training and management simulations
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Assisting with insurance coverage and claims management
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Employee onboarding and HR requests (leave etc.)
*Diagnostic or prognostic applications may require regulatory approval.
Across industries, best-in-class companies are increasingly organising their business around what customers want. That’s seen not only as the value delivered by the product or service itself, but as the entire experience of learning about it, choosing it, buying it, and using it in day-to-day life - what’s usually described as the customer journey.
APPLICATIONS
CUSTOMER CARE
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Answering Frequently Asked Questions (FAQs)
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Making a reservation or booking an appointment
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Completing forms and applications
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Resolving a complaint or problem
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Providing technical product or service information
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Providing a website tour and acting as a concierge
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Tracking orders and deliveries
